PLEASE NOTE: We will be open as usual on Early May Bank Holiday ( VE Day) Friday 8 May for your urgent health needs
Manchester Community Response
We have set up a hub to support Manchester's most vulnerable people, and help them cope with the impacts of the coronavirus outbreak.
We want to help you if you are:
- over the age of 70, are self isolating and have no support network,
- if you have received a letter from the NHS advising you are high risk, or
- you are medically vulnerable according to the government criteria.
We can help with things like:
- Delivery of food
- Delivery of medication
- Combating loneliness
- Managing fuel top-up payments
Help is also be available for other reasons, for example if you are a carer, care leaver or young carer.
Across the City a community of charities, businesses, community groups and the Council have all come together to make sure you have the support you need during this challenging time.
Get help - 0800 234 6123
If you live alone, are struggling to make ends meet, are self-isolating or generally in need of advice or support please contact us between 8.30am to 5.30pm, Monday to Saturday.
Call our helpline to access the support you need.
Need to see a GP or Nurse between 6pm - 8pm Monday to Friday or on a Weekend?
Ask our staff to book an appointment for you. It may not be at our surgery but is in easy travelling distance.
Family and Friends Test
From 1 December 2014 it is a contractual requirement that all GP Practices implement the NHS Friends and Family Test (FFT). We believe it will help us understand how we need to improve and will be publishing the results in surgery as well as online.
FFT is a tool to allow people who use NHS services the opportunity to give feedback on their experiences. It has been implemented in Hospital Trusts since April 2013 and is now being implemented in GP Practices, Dental Practices and Community and Mental Health Trusts.
We would like to encourage you to complete the survey after each appointment which will give us a real picture of your views.
You can either go to the link http://makeusbetter.net/fft/whitleyroadmc/ or simply click on the link on our home page.
It does not replace the national GP patient survey so we will be getting our survey underway soon - watch this space!
Patient Participation Group - We need your views!
We are encouraging patients to give their views about how the practice is doing. We want to find out your opinions and how we improve our service to you. Join online or complete a form at reception. Watch this space for our next meeting date
PPG online discussion forum
You can also join our online PPG discussion forum. The forum is very easy to use and a great way to discuss topics with other members, whenever is convenient for you.
To register simply enter your details here:
(myPPG is operated by Practice Index Ltd)
You can now view your medical records, book your appointments, cancel your appointments, register as a new patient and order your repeat medication online.
Simply follow the link above to get started.
Forgotton your appointment? Would you simply like a reminder of the date and time? Why not sign up to our text messaging service.
All you need to do is ensure our reception staff have your mobile number and we will send you a text the night before your appointment to remind you.
Electronic repeat dispensing
We work with our local pharmacists to provide you with a much improved service for obtaining your repeat prescriptions. Its a service called Electronic Prescribing Service (EPS). It means that your repeat prescription will be managed between our GP's and the chemist electronically with no need for a paper prescription. Just ask your chemist if you would like to get your prescriptions this way.
Choose Well Campaign - Are you accessing the right services at the right time?
Use the following links to help you decide...